Frequently Asked Questions

  • How much does shipping cost?

    All deck orders have a flat rate of $11.95 for standard shipping. Express shipping is available for $16.95.

    Shipping is available domestically within Australia only.

  • Do you ship outside of Australia?

    No. Shipment of decks is available domestically within Australia only.

  • What is your Return/Refund Policy?

    Refer to the Shipping, Returns and Refunds policy for information on returning physical products. 

    Refunds are not available for readings.

  • Can I make changes to my order?

    I do not accept order changes for readings once the reading has commenced. If you want to make a change, contact me to check the status of your reading.

    If you’ve ordered a deck and need to make a change to your order prior to shipping, please email contact@aowands.com.au. I do not accept order changes once your order has been shipped.

  • I'm not sure what reading to get?

    Visit the Start Here page to view information on getting a reading.

    You can also visit the ‘Common Reading Questions’ pages for: Love and Relationships, Career and Finance and Insight and Direction, to see whether there is a question listed that you could adapt for your purposes.

    Otherwise, you can fill in the form on the page Need Help Choosing a Reading? and I can assist you.

  • Do you offer in-person or video readings?

    No. All of my readings are conducted remotely and delivered by email in a written PDF report.

    Visit the page My Reading Approach for more information.