
Frequently Asked Questions
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How much does shipping cost?
All deck orders have a flat rate of $11.95 for standard shipping. Express shipping is available for $16.95.
Shipping is available domestically within Australia only.
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Do you ship outside of Australia?
No. Shipment of decks is available domestically within Australia only.
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What is your Return/Refund Policy?
Refer to the Shipping, Returns and Refunds policy for information on returning physical products.
Refunds are not available for readings.
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Can I make changes to my order?
I do not accept order changes for readings once the reading has commenced. If you want to make a change, contact me to check the status of your reading.
If you’ve ordered a deck and need to make a change to your order prior to shipping, please email contact@aowands.com.au. I do not accept order changes once your order has been shipped.
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I'm not sure what reading to get?
Visit the Start Here page to view information on getting a reading.
You can also visit the ‘Common Reading Questions’ pages for: Love and Relationships, Career and Finance and Insight and Direction, to see whether there is a question listed that you could adapt for your purposes.
Otherwise, you can fill in the form on the page Need Help Choosing a Reading? and I can assist you.
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Do you offer in-person or video readings?
No. All of my readings are conducted remotely and delivered by email in a written PDF report.
Visit the page My Reading Approach for more information.